Gaming should always be fun — never a source of stress or financial pressure. luckace is committed to giving every Filipino player the tools, information, and support needed to keep their experience safe, balanced, and enjoyable at all times.
This page applies to all registered users in the Philippines. | Last reviewed: June 2025.
You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours to give you time to reflect. This tool helps you stay in control of your spending before it becomes a concern. We strongly encourage all Filipino players to set a deposit limit when they first register. Responsible budgeting is the foundation of a healthy gaming habit.
Setting a session time limit means luckace will notify you when your chosen play time is up, giving you a natural moment to pause and step away. Short, intentional sessions are far more enjoyable than long, unplanned ones. You can adjust your session limit at any time through your account dashboard. Taking regular breaks keeps your mind fresh and your decisions clear. We recommend setting a session limit that fits comfortably within your daily routine.
If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days from your account settings. During this time, your account will be temporarily restricted from placing bets or making deposits. This is a voluntary tool designed to give you space to reassess your gaming habits without permanently closing your account. The cooling-off period activates immediately upon request and cannot be cancelled early. It is one of the most effective ways to reset and return to gaming with a clearer mindset.
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, you will not be able to register a new account during the exclusion period. We take self-exclusion requests seriously and process them promptly to protect your wellbeing. If you are struggling with problem gambling, self-exclusion is a strong and courageous step in the right direction. Please contact our support team through the FAQ page to initiate a self-exclusion request.
Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the early signs is the first step toward getting help. If any of the following apply to you or someone you know, we encourage you to reach out for support right away.
Spending more money than you can afford to lose on gaming activities.
Chasing losses by placing larger bets to try to win back money you have lost.
Neglecting work, family, or personal responsibilities because of gaming.
Feeling anxious, irritable, or restless when you are not able to play.
Borrowing money or selling possessions to fund your gaming activity.
Hiding your gaming activity or lying to friends and family about how much you play.
Need help? The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming resources for Filipino players. You can also visit our FAQ page to learn how to activate any of the player protection tools available on luckace, or contact our support team for confidential assistance at any time.
Gaming on luckace is meant to be entertaining — a fun part of your day, not a financial strategy. Set your limits, know your boundaries, and enjoy the experience responsibly. Our team is always here to help.